Privacy Policy RSCA.be
Latest update: 23/09/2025
This “Privacy Policy” defines the processing of your personal data by the responsible of
processing: RSC Anderlecht, with corporate address Neerpedestraat 569, 1070 Anderlecht and
registered under VAT number BE0823.379.451 (hereafter: “RSCA”).
This privacy policy describes the essential information and procedures in which your personal data
is being processed.
By supplying your personal data on the website, the RSCA mobile application and the e-mail
subscription forms, you accept having read the Privacy Policy and you specifically agree on all of
the articles, including the way of processing as managed by RSCA.
Article 1 – General
1.1. RSCA complies with the applicable “Law of 30 July 2018 on the protection of natural persons
with regard to the processing of personal data”, as well as the anti-spam provisions of Book XII of
the Code of Economic Law concerning the “law of the electronic economy” for the processing of
personal data.
1.2. RSCA commits itself in addition to comply to the European Regulation 2016/679 from April 27,
2016, regarding the Protection of the Personal Data (General Data Protection Regulation – GDPR).
Article 2 – Personal Data
2.1. Personal data which is shared with RSCA can be divided in 4 categories:
– Category 1, without registration: your ip address
– Category 2: when registering on newsletter: your e-mail address
– Category 3: through cookies: tracking of usage website and mobile app
– Category 4: personal data and invoice data for fanshop and ticketing
– Category 5: When creating a Mauve ID: your personal data (name, e-mail address, date of birth,
telephone number, and other profile data) and preferences (supporters club, favorite player)
– Category 6: Your personal permissions for receiving targeted offers and communication from RSCA
Partners
2.2. RSCA gathers your Personal Data in different ways:
• During your registration for or managing a Mauve ID, being via the RSCA app or websites
(Fanshop, Ticketing, Mauve TV)
• During question to support or contact via the website
• During a visit to the stadium
• By using cookies and sessions during the measurement of your behavior with regard to the
services and campaigns in which you participate.
2.3. The website uses cookies which gather limited personal data. For more about the cookie usage,
please refer to the cookie statement of rsca.be.
Article 3 – Purposes of the data processing
3.1. General purpose:
RSCA will use the collected personal data only for the following purposes:
– Category 1: the provision and improvement of this website and the inclusion of Personal Data in
anonymous statistics, from which the identity of specific persons or companies can not be
determined, based on the legitimate interests of RSCA to continuously improve its Website and
services;
– Category 2: sending you direct marketing, newsletters, with your explicit prior permission as a
legal basis. This permission can always be withdrawn;
– Category 3: improving the user experience with your explicit prior consent as a legal basis;
– Category 4: the delivery and invoicing of products or services you request, with the legal
basis for providing a product or service that you have requested. You are not obliged to release
all requested personal data, but understand that the provision of certain services becomes
impossible when processing is refused.
– Category 5: offering and optimizing the digital services of
RSC Anderlecht, such as the RSCA app, Online ticketing & Fanshop, Marketing and market research and
informing you about practical information regarding one Match that you attend, with your explicit,
prior permission as the legal basis.
– Category 6: offering you targeted, exclusive offers from RSCA Partners, with your explicit
prior permission as the legal basis.
3.2. Direct marketing:
If you are already included in our mailing list for receiving marketing material in paper and / or
electronic form, RSCA can use your data for sending marketing and other material with regard to the
various services.
This permission can be withdrawn at any time, without justification and free of charge by clicking
on the unsubscribe link provided for this purpose. This unsubscribe link is sent to every email
sent from a direct marketing point of view.
RSCA will not sell your Personal Data, nor rent it out or make it commercially available to third
parties (including the commercial partners of RSCA), unless with your prior consent and
acknowledgment of receipt by the third party.
RSCA uses a Data Clean Room environment to coordinate its services and offers with regard to you.
Your data is secured and anonymized with the storage in this data clean room.
Article 4 – Duration of processing
The personal data is stored and processed by us for a period that is necessary in function of the
purposes of the processing and in function of the contractual relationship between RSCA and
yourself.
Accounts that are no longer used for 5 years for one of the services of RSC Anderlecht (being
logging in to the profile, use of the RSCA app, reading newsletters, purchasing tickets, purchases
in the Fanshop) are automatically anonymous.
Article 5 - Location of processing of data
RSCA monitors whether the processing of identifiable personal data can take place within the EEA
and works with local partners where possible. Only when there will be a transfer of personal data
outside the EEA will it be examined in which appropriate measures can be implemented. Today, these
are the following processing with measures:
• Google Analytics / Tag Manager: managed by an external marketing agency (Inside EEA) that takes
the appropriate measures according to the regulations of the Dutch "Data Protection Authority"
• Mauve TV: managed by an external agency (outside honor), which defined data processing through a
separate DPA processing
• YouTube (Google): YT Embeds Use custom code whereby the collection of personal data is limited.
Article 6 – Your rights
The following rights in respect of your own personal data can always be exercised on simple
request.
6.1. Right of access and inspection:
You have the right to receive free access to your personal data at any time. For this RSCA provides
an online tool where you can always review your preferences and data.
6.2. Right of improvement, deletion and limitation:
You are free to disclose your personal information or not to RSCA. In addition, you always have the
right to request that we correct, supplement or delete your personal data. RSCA undertakes to
process every request within a maximum of 72 hours.
6.3. Right of resistance:
You always have the right to object to the processing of your personal data for serious and
legitimate reasons or for the purpose of direct marketing.
6.4. Right of transferability:
You have the right to obtain your personal data in a structured format and / or transfer it to
other responsible persons.
6.5. Right of withdrawal of consent:
If processing is based on your prior consent, you naturally have the right to withdraw that
consent.
6.6. Exercising your rights:
You can exercise your rights by contacting us for this purpose, either by e-mail, to
dpo@rscanderlecht.be, by post to Theo Verbeecklaan 2, 1070 Anderlecht. An additional identification
can be requested for identification purposes. For other requests (collaborations / contestation of
content / placed links) contact can be made via the contact page.
6.7. Automatic decisions and profiling:
During the processing of your personal data, RSCA will build up a profile in order to offer you
tailor-made services. However, these services are never offered completely individually. Data are
only supplemented and requested when this is necessary and are only accessible for internal
services at RSCA, provided that sufficient access rights are available.
6.8. Right to complain:
You have the right to file a complaint with the Belgian Data Protection Authority: Drukpersstraat
35, 1000 Brussels, Tel +32 (0) 2 274 48 00, e-mail: www.dataprotectionauthority.be
Article 7 – Security and confidentiality
7.1. We have developed security measures that are technical and organizational adapted to avoid
the destruction, loss, forgery, modification, unauthorized access or notification by mistake to
third parties of personal data collected as well as any other unauthorized processing of personal
data. this information.
7.2. In no event can RSCA be held liable for any direct or indirect damage resulting from
incorrect or unlawful use by a third party of the personal data.
7.3. You must comply with the safety regulations at all times. You are therefore solely
responsible for the use made of the website of your computer, IP address and your identification
data, as well as for the confidentiality thereof.
Article 8 – Access by third parties
8.1. In order to process your personal data, we grant access to your personal data to our
employees.
8.2. We guarantee a similar level of protection by making contractual obligations enforceable
against these employees and appointees, which are similar to this Privacy Policy.
8.3. Advertising impressions and clicks can be registered by RSCA and by advertising networks in
which RSCA participates. The performances of these campaigns will only be shared anonymously with
our Partners.
8.4. RSCA Fanshop
The online fanshop of RSCA is operated by a third party which is connected to the central database.
After registration of an RSCA ID and clicking on to the RSCA fanshop, limited data is transferred
to the third party (name, first name, e-mail address). These data may only be used by the third
party in the context of the fulfillment of the online orders and are in no case shared with
external parties for other commercial purposes. The third party undertakes to use their own General
Terms and Conditions to accurately deal with the data obtained, both in terms of management and
removal upon termination of the account at RSCA.
Article 9 – Links to other websites
9.1. RSCA is not responsible for the content of websites linked from RSCA by the administrator or
visitors. The visitor is aware that the privacy of other websites may differ from RSCA.
9.2. A link to a website can not be considered for an explicit approval of the content of this
website and the correctness can not be permanently guaranteed.
Article 10 – Cookies
10.1. We refer to the cookie statement of this website regarding the use of cookies.
10.2 Targeting and advertising cookies or similar technologies
RSCA uses cookies, pixels, plug-ins, and similar technologies on its platforms to collect
information about your website visits, website usage, and location, in order to offer you
advertisements that are more relevant to your interests. We measure and analyze your actions on our
website and share this information within our carefully selected advertising network, which may use
this information as described in the Cookie Policy. You can change your preferences for sharing
this information at any time in your cookie preferences.