Privacy Policy RSCA.be

Last updated: 28/10/2026

This “Privacy Policy” informs you about the processing of your personal data by the following data controller: RSC Anderlecht, with registered office at Neerpedestraat 569, 1070 Anderlecht, registered with the Crossroads Bank for Enterprises under VAT number BE0823.379.451 (hereinafter: “RSCA”).

This privacy policy contains the essential information on how your personal data is processed.

By providing your personal data on the website and via the e-mail addresses listed on this website, you declare that you have read this Privacy Policy.

Article 1 – General

1.1. For the processing of personal data, RSCA complies with the “Law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data”, as well as with the anti-spam provisions of Book XII of the Code of Economic Law concerning the “law of the electronic economy”.

1.2. RSCA also makes every effort to comply with the European Regulation 2016/679 of 27 April 2016 on the protection of personal data (General Data Protection Regulation, better known as the GDPR).

Article 2 – Personal data

2.1. Personal data you provide to us:

• Category 1: without registration: your IP address
• Category 2: when registering for the newsletter: your e-mail address
• Category 3: through cookies: tracking of the use of the website and app
• Category 4: personal and billing data for ticketing and the fanshop
• Category 5: when creating a MAUVE ID: your personal data (name, e-mail address, date of birth, telephone number and other profile data) and preferences (supporters' club, favourite player)
• Category 6: your personal consents to receive targeted offers and communications from RSCA partners

2.2. RSCA may collect your data (Personal Data) in different ways:

• When you register for or manage a MAUVE ID, via the RSCA app or websites (fanshop, ticketing, Mauve TV)
• When you request support or contact us via the website
• During a visit to the stadium
• Through the use of cookies and sessions when measuring your behaviour in relation to the services and campaigns in which you participate

2.3. The website also uses cookies that collect certain personal data. For the provisions regarding the use of cookies, see article 10.

Article 3 – Purposes of the processing

3.1. General purposes

RSCA will use the Personal Data collected exclusively for the following purposes:

• Category 1: providing and improving this website and including Personal Data in anonymous statistics from which the identity of specific persons or companies cannot be determined, based on RSCA's legitimate interest in continuously improving its website and services;
• Category 2: sending you direct marketing and newsletters, based on your explicit prior consent. This consent can be withdrawn at any time;
• Category 3: improving the user experience and personalising content, offers and targeted advertising, based on your explicit prior consent;
• Category 4: delivering and invoicing products or services you have requested, based on the provision of a product or service requested by you. You are not obliged to provide all requested personal data, but you understand that the provision of certain services becomes impossible if the processing is refused;
• Category 5: offering and optimising the digital services of RSC Anderlecht, such as the RSCA app, online ticketing and fanshop, marketing and market research, and informing you about practical information regarding a match you attend, based on your explicit prior consent;
• Category 6: offering you targeted, exclusive offers from RSCA partners, based on your explicit prior consent.

3.2. Direct marketing

If you are already included in our mailing list to receive marketing material in paper and/or electronic form, RSCA may use your data to send marketing and other material relating to its various services.

This consent can be withdrawn at any time, without justification and free of charge, by clicking on the unsubscribe link provided for this purpose or on simple request (see article 6.6). The unsubscribe link is included in every direct marketing e-mail sent.

RSCA will not sell, rent out or otherwise make your Personal Data commercially available to third parties (including RSCA's commercial partners), unless with your prior consent and with mention of the receiving third party.

RSCA uses a data clean room environment to tailor its services and offers to you. When stored in this data clean room, your data is secured and pseudonymised.

Article 4 – Duration of processing

Personal data is stored and processed by us for the period necessary in view of the purposes of the processing and the contractual relationship between RSCA and you.

Accounts that have not been actively used for 5 years for any of RSC Anderlecht's services (namely logging in to the profile, using the RSCA app, reading newsletters, purchasing tickets, making purchases in the fanshop) are automatically anonymised.

Article 5 – Location of data processing

RSCA monitors whether the processing of identifiable personal data can take place within the EEA and works with local partners where possible. Only where personal data is transferred outside the EEA will it be assessed in advance which appropriate measures can be implemented. Currently, this concerns the following processing operations, with measures:

• Google Analytics / Tag Manager: managed by an external marketing agency that takes appropriate measures in accordance with the requirements of the data protection authority.
• Mauve TV: managed by an external agency (outside the EEA), with which the data processing has been defined in a separate data processing agreement (DPA).
• YouTube (Google): YouTube embeds use custom code that limits the collection of personal data.
• Personalisation platform: managed by an external processor, with hosting within the EEA or with transfers outside the EEA based on the EU-U.S. Data Privacy Framework and/or standard contractual clauses.

Article 6 – Your rights

The following rights regarding your own personal data can always be exercised on simple request.

6.1. Right of access

You have the right to access your personal data free of charge at any time. For this purpose, RSCA provides an online tool at account.rsca.be where you can review your preferences and data at any time.

6.2. Right to rectification, erasure and restriction

You are free to decide whether or not to provide your personal data to RSCA. In addition, you always have the right to ask us to correct, complete or delete your personal data. RSCA undertakes to process every request within a maximum of 72 hours.

6.3. Right to object

You always have the right to object to the processing of your personal data on serious and legitimate grounds or for direct marketing purposes.

6.4. Right to data portability

You have the right to obtain your personal data in a structured format and/or to transfer it to other controllers.

6.5. Right to withdraw consent

Where the processing is based on your prior consent, you have the right to withdraw that consent.

6.6. Exercising your rights

You can exercise your rights by contacting us, either by e-mail at dpo@rscanderlecht.be, or by post to the attention of the DPO RSCA, Neerpedestraat 569, 1070 Anderlecht. Additional identification may be requested for verification purposes.

For other requests (collaborations, disputes about content, placed links), you can contact us via the contact page.

6.7. Automated decision-making and profiling

In processing your personal data, RSCA builds a profile in order to offer you tailor-made services. However, these services are never offered on a fully individual basis. Data is only supplemented and requested when necessary and is only accessible to RSCA's internal departments with sufficient access rights. When you create a MAUVE ID (RSCA profile), your browsing behaviour may be linked to your profile to provide an improved and personalised user experience, provided you have consented to this in your cookie preferences.

6.8. Right to lodge a complaint

You have the right to lodge a complaint with the Belgian supervisory authority: Data Protection Authority, Drukpersstraat 35, 1000 Brussels, tel. +32 (0)2 274 48 00, website: www.dataprotectionauthority.be.

Article 7 – Security and confidentiality

7.1. We have implemented appropriate technical and organisational security measures to prevent the destruction, loss, falsification, modification, unauthorised access or accidental disclosure to third parties of the personal data collected, as well as any other unauthorised processing of this data.

7.2. Under no circumstances can RSCA be held liable for any direct or indirect damage resulting from incorrect or unlawful use of the personal data by a third party.

7.3. You must comply with the security instructions at all times. You are therefore solely responsible for the use made of the website from your computer and IP address and of your identification data, as well as for their confidentiality.

Article 8 – Access by third parties

8.1. In order to process your personal data, we grant our employees access to your personal data.

8.2. We guarantee a similar level of protection by making contractual obligations, similar to this privacy policy, enforceable against these employees and appointees.

8.3. Advertising impressions and clicks may be recorded by RSCA and by advertising networks in which RSCA participates. The performance of these campaigns is only shared with our partners on an anonymous basis.

8.4. RSCA Fanshop

RSCA's online fanshop is operated by a third party connected to the central database. After registering a MAUVE ID and clicking through to the RSCA fanshop, limited data is transferred to this third party (surname, first name, e-mail address). This data may only be used by the third party for the fulfilment of online orders and is in no case shared with external parties for other commercial purposes. The third party undertakes, through its own general terms and conditions, to handle the data obtained with care, both in terms of management and deletion upon termination of the account with RSCA.

Article 9 – Links to other websites

9.1. RSCA is not responsible for the content of websites linked from RSCA by the administrator or by visitors. The visitor is aware that the privacy policy of other websites may differ from that of RSCA.

9.2. A link to a website cannot be considered an explicit endorsement of the content of that website, and its accuracy cannot be permanently guaranteed.

Article 10 – Cookies

10.1. Regarding the use of cookies, we refer to the cookie statement of this website.

10.2. Targeting, personalisation and advertising cookies or similar technologies

RSCA uses cookies, pixels, plug-ins and similar technologies on its platforms to collect information about your website visits, your website usage and your (approximate) location. We use this information to:

• tailor the content and offers on our platforms to your interests;
• show you advertisements that better match your interests, including on other websites and platforms.

If you have a MAUVE ID and are logged in, this information may be linked to your profile (see article 6.7).

For this processing, RSCA relies on carefully selected external service providers, such as providers of personalisation and marketing platforms and advertising networks. They act as processors on behalf of RSCA, or use the information as described in the cookie policy. Where data is processed outside the EEA, this takes place subject to appropriate safeguards (see article 5).

These cookies and technologies are only placed and read after you have given your consent via the “Targeting and advertising” category in your cookie preferences. You can withdraw this consent at any time by changing your cookie preferences. From that moment on, no new information is collected through these technologies.